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Disclaimer Policy

Information Accuracy and Estimates

Internet Cable Solution ("Company," "we," "us," or "our") provides service information based on data supplied by internet and cable television carriers. While we make reasonable efforts to ensure that this information is accurate and current, all details related to service availability, plans, pricing, speeds, and features are estimates and may vary based on a customer's specific location and other factors.

We do not guarantee the accuracy, completeness, or availability of any information provided. Customers are strongly encouraged to confirm all service details, terms, conditions, and pricing directly with our representatives during the call before making a final decision.

Service Provision and Fulfillment

Internet Cable Solution is responsible for: providing information and comparisons of available internet and cable TV services based on customer location; assisting customers in selecting a service that best meets their needs; and facilitating order submission within the selected carrier's system.

Internet Cable Solution does not provide, install, manage, or maintain internet or cable TV services. All service fulfillment, installation, billing, customer technical support, and service quality are the sole responsibility of the chosen carrier. Any operational issues related to these matters must be addressed directly with the carrier.

Marketing and Advertising

Internet Cable Solution markets its services through paid advertising channels. All advertising content is created and managed internally and follows applicable carrier approval requirements. All marketing and advertising expenses are funded directly by Internet Cable Solution.

Privacy Policy

Introduction & Data Minimization

Internet Cable Solution operates primarily through inbound call interactions where customers receive assistance comparing and selecting internet service options. Importantly, we do not directly process, store, or transmit sensitive customer payment information through our website or internal systems beyond what is strictly required for referral and service assistance purposes. All service orders and payment processing occur securely within the protected environments of the respective carriers.

Data Collection and Usage

Website Data: We use cookies and similar technologies for basic site functionality and performance analytics. We do not collect or store customer payment information through website activity.

Call Interaction Data: Information shared during calls is used solely to facilitate service selection and transfer to the chosen carrier. We do not request sensitive personal data such as Social Security numbers, credit card numbers, or medical information through website forms.

Call Recordings: Inbound and permitted outbound calls may be recorded for quality assurance, training, compliance, and dispute resolution. Recordings are securely stored and retained for five (5) years.

No Sale of Information: We do not sell, rent, or trade customer information.

Data Security Principles and Measures

We maintain a rigorous security framework based on recognized best practices, including: Access Controls (Least-privilege access, Role-Based Access Controls, Segregation of duties), Network Security (Documented network architecture, Anti-virus/anti-malware protections, Web Application Firewalls, Intrusion Detection/Prevention Systems), Cryptography (Key management and encryption at rest/transit), and strict change management protocols.

Telephone Consumer Protection Act (TCPA) Policy

Introduction & Scope

This TCPA Policy describes our commitment to complying with the Telephone Consumer Protection Act (47 U.S.C. § 227), its implementing regulations, and applicable state telemarketing laws. Our operations are primarily inbound-focused where consumers initiate calls for assistance.

Key TCPA Compliance Principles

• Prior Express Consent: We do not place telemarketing calls or send marketing texts using an ATDS, artificial voice, or prerecorded voice without legally required consent.
• One-to-One Consent: Where automated marketing technology is utilized, consent specifically authorizes Internet Cable Solution to contact the consumer.
• Do Not Call (DNC) Compliance: We maintain an internal DNC list, honor DNC requests promptly and permanently, and scrub calling lists against the National DNC Registry at least every 31 days.
• Permissible Calling Hours: Outbound follow-ups occur strictly between 8:00 a.m. and 9:00 p.m. local customer time.
• Clear Identification: Calls clearly identify the representative's name and the company name (Internet Cable Solution).
• Opt-Out and Revocation: Consumers may revoke consent at any time via verbal request. Requests are processed within 10 business days.

Call Recording and Monitoring Consent Policy (CPMC)

Purpose & Scope

This policy outlines our practices regarding the recording and monitoring of telephone communications handled by our team. Practices are designed to comply with applicable federal and state laws for quality assurance, training, agent performance evaluation, compliance, and verification of communications.

Consent for Call Recording (United States Jurisdiction)

U.S. states follow either one-party or all-party consent laws. To ensure compliance nationwide, Internet Cable Solution follows an All-Party Consent approach. Callers receive clear notice at the start of calls that recording or monitoring may occur. By continuing the call, participants acknowledge and consent where permitted by law.

Permissible Outbound Calls: Inbound focus is maintained. Outbound follow-ups are restricted to situations where an inbound contact occurred within the prior 30 days and take place between 9:00 a.m. and 6:00 p.m. local time.

Comprehensive Marketing Policy

Purpose & Principles

This policy establishes standards governing all marketing and promotional activities conducted by Internet Cable Solution. Our objective is to ensure marketing efforts are ethical, transparent, compliant with carrier authorizations, and respectful of intellectual property rights.

• Transparency: Marketing communications are clear, accurate, and truthful without misleading claims.
• Carrier Approval & Brand Integrity: Promotional materials referencing carrier services adhere to carrier partner agreements and maintain brand integrity.
• Use of Carrier Logos: Carrier logos and trademarks remain the property of their respective owners and are used solely in accordance with authorized agreements.
• Marketing Expenditures: All campaigns and advertising expenses are funded directly and internally.